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Booking Terms & Conditions

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The Contract for hire of short-term holiday accommodation will be between Jan and Ruth France trading as Claron Lodge, of Chapel Lane, West Wittering PO20 8QG (referred to as ‘us’ or ‘we’) and the person making the booking and all members of their party (referred to as ‘the guest’, ‘your’ or ‘you’) in the following booking conditions.

UK Law will govern the Contract. 

The Contract of hire is not effective until we have processed the deposit. 

The Contract will be subject to these booking conditions, and these must be complied with throughout the stay by all members of the guest’s party.

The guest (party leader) must be at least 21 years of age at the time of booking and prior to arrival we must be provided with a list containing the names, ages, postcodes and contact details of all guests.


  1. Bookings are CONFIRMED on receipt the deposit of 50% of the booking cost. The deposit must be paid within 3 days of the booking being placed.

  2. The deposit will be refunded according to the cancellation conditions. 

  3. The balance of the cost of booking will be due for payment at least 14 days prior to arrival.




  1. If your booking has to be cancelled because Claron Lodge is put under Government Restrictions and has to close and the period of closure covers your booking you will be refunded in full.

  2. In the event that your given address is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers your booking you will be refunded in full.  

  3. If your booking has to be cancelled because Claron Lodge has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent you from visiting Claron Lodge, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking you will be refunded in full.

  4. If you or any, some or all of your intended party are unable or decide not to travel to and stay at Claron Lodge for any reason including – but not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport you will be refunded according to the conditions set out below:  


  5. Cancellations must be notified to us by phone and email. Once received we will confirm the cancellation request. The effective date of cancellation is when written notification is received by us

  6. In the event of a cancellation, we will use reasonable endeavours to obtain a replacement booking. In the event that a replacement booking is found, you will be refunded in full, less a £10 administration charge

  7. Any refund amounts due to you will be paid by us within 14 days.

  8. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.


You are strongly recommended to take out UK travel insurance to cover the eventualities mentioned in paragraph 2.4. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.


  1. You should not arrive before 4pm on the first day of your stay and should leave by 10am on the day of departure, other than by prior agreement with us.

  2. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.



  1. Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed.

  2. No persons other than named members of your party must stay or use the facilities at Claron Lodge.



Pets are not allowed at Claron Lodge.



  1. You are responsible for the property and are expected to take all reasonable care of its furniture, fittings and equipment. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of your stay. 

  2. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other guests.



  1. Our Fire Risk Assessment is reviewed regularly and is available on our website.

  2. Smoking is not allowed anywhere on the property, neither inside nor outside.

  3. To protect against any risk of fire and ensure the safety of all guests, guests are not allowed to bring into the property:

    • electrical appliances, other than laptops and phone chargers. This includes, but is not limited, to hair dryers and other heated hair-styling equipment, electrical cooking equipment, batteries for electric bikes.

    • candles, tea light or any other naked flame item of this type.



Replacement, repair or extra cleaning costs required due to any damages caused by you will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this. 



Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.



We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.



We shall not be liable to you or your party for loss or damage to your property while staying with us, howsoever arising. You must take all necessary steps to safeguard yourselves and your property.



Every effort will be made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, please contact us immediately so we may resolve it.



See our Privacy and Cookie Policy here.

If the booking is cancelled 14 or more days
before arrival .....

If the booking is cancelled less than 14 days before arrival .....

If the booking is cancelled less than 2 days
before arrival .....

... a £10 administration fee will be made.               

... a charge equal to 50% of the stay will be made

... a charge equal to the full cost of the stay will be made

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